ZipPoker Privacy Policy

1. Introduction

Welcome to ZipPoker ("we," "us," or "our"). We are committed to protecting the privacy and security of our players ("you," "user"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile applications, and services (collectively, the "Services").

Our core mission is to provide a secure, fair, and engaging poker platform. Central to this is our personalized AI Coach, which requires the analysis of gameplay data to function. This policy is designed to be transparent about how that data, and all other personal information, is handled.

By creating an account and using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide and improve our Services, ensure platform integrity, and comply with legal obligations.

a) Information You Provide Directly:

Account Registration Information: When you create a ZipPoker account, we collect your full name, email address, phone number, date of birth, and country of residence.

Identity Verification (KYC) Information: To comply with legal and regulatory requirements (including Anti-Money Laundering laws), we may require you to provide a government-issued ID, proof of address, and other verification documents.

Financial Information: To process deposits and withdrawals, we collect details of your payment methods (e.g., bank account details, e-wallet identifiers). Note: We do not store full credit card numbers; this information is securely handled by our PCI-DSS compliant payment processing partners.

Communications: We collect information when you contact our customer support team, including the content of your messages.

b) Information We Collect Automatically:

Gameplay Data: This is the core data used by our AI Coach. We collect detailed information about your gameplay, including hands played, betting patterns, stakes, session duration, win/loss rates, and strategic decisions (e.g., VPIP, PFR).

Technical Data: We automatically log your IP address, device type, operating system, browser type, login timestamps, and usage data. This helps us with security, troubleshooting, and analytics.

Cookies and Similar Technologies: We use cookies to operate and secure our Services, remember your preferences, and understand how our platform is used.

3. How We Use Your Information

We use your information for the following specific purposes:

To Provide and Operate the ZipPoker Platform: To create and manage your account, run the poker games, process financial transactions, and provide customer support.

To Power and Personalize the AI Coach: Your gameplay data is the fuel for the AI Coach. We use it to analyze your performance, identify strategic leaks, spot opportunities for improvement, and deliver personalized feedback to help you become a better player.

For Security, Fairness, and Integrity: To monitor for and prevent fraud, cheating, collusion, and other malicious activities. We use your data to ensure a fair and level playing field for all users.

For Legal and Regulatory Compliance: To conduct necessary identity verification (KYC), comply with anti-money laundering (AML) regulations, and respond to lawful requests from authorities.

To Communicate With You: To send you important service-related announcements, security alerts, and promotional offers (from which you can opt-out).

For Analytics and Improvement: To understand how our players use the Services, allowing us to improve our platform, develop new features, and enhance the user experience.

4. How We Share Your Information

Your trust is paramount. We do not sell your personal data. We only share your information in the following limited circumstances:

With Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, cloud hosting (e.g., AWS, Google Cloud), identity verification, and data analytics. These providers are contractually obligated to protect your data and only use it for the services we request.

For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the personal safety of our users.

In Case of a Business Transfer: If ZipPoker is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Crucially, we will never share your individual strategic weaknesses or specific AI Coach analysis with other players.

5. Data Security

We implement robust technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include data encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active and as necessary to provide you with our Services. We will also retain information as required to comply with our legal obligations (e.g., financial record-keeping, AML regulations), resolve disputes, and enforce our agreements.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal information we hold about you.

Right to Rectification: You can request to correct any inaccurate or incomplete information.

Right to Erasure: You can request the deletion of your personal data, subject to our legal and regulatory retention requirements.

Right to Opt-Out: You can opt-out of receiving promotional marketing communications at any time through your account settings or by following the unsubscribe link in our emails.

To exercise these rights, please contact us at the email address below.

8. International Data Transfers

ZipPoker is a global platform. Your information may be transferred to, and processed in, countries other than the one where you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18 or the legal age for gambling in their jurisdiction, whichever is higher. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: